Features
The whole business, one screen
Flowdesk is deliberately narrow: the six things a service business does every day, done properly and connected.
A calendar that understands your business
Per-staff working hours, service durations, buffers between appointments, and double-booking protection. Drag to reschedule; the client gets notified automatically.
- Week and day views with per-staff columns
- Buffers and prep time built into each service
- Colour-coded by service or team member
- Click any empty slot to book in two clicks
Get paid at the point of booking
Take a deposit or full payment when the client books. Charge cards on file for the balance. Every transaction lands in one reconciled ledger with export.
- Deposits, full payment, or pay-later
- Card, cash and bank transfer tracking
- Refunds and partial refunds in one click
- CSV export for your accountant
A real CRM, not a contact list
Every client has a profile: full booking history, private notes, tags, contact details, and lifetime value. Search by name, phone, or tag in a keystroke.
- Booking history and no-show rate per client
- Tags for VIPs, packages, and referrals
- Private notes visible only to your team
- Merge duplicates automatically
Rachel Wong
Client since Mar 2024 · VIP
- Bookings
- 23
- Lifetime
- RM 3,120
- No-shows
- 0
No-shows, cut by a third
Automated email and SMS reminders on your schedule. Confirmation on booking, reminder the day before, follow-up after. Fully templated in your voice.
- Email + SMS, sent on your timeline
- Editable templates with merge fields
- Two-way confirm / cancel replies
- Per-service reminder rules
Confirmation · sent instantly
Hi Rachel, your Standard Session is booked for Thu 11 Sep, 2:00 PM with Priya.
Reminder · 24 hours before
See you tomorrow at 2:00 PM. Reply C to confirm or X to cancel.
Know your numbers without a spreadsheet
Revenue, bookings, utilisation, and retention — updated in real time. Filter by team member, service, or date range. See what's working while it's still happening.
- Revenue by service and by staff
- Utilisation and idle-time analysis
- New vs returning client mix
- Month-over-month trends
Revenue by weekday
The right access for every role
Owners see everything. Admins manage the calendar and payments. Staff see their own day. Invite your team by email and set permissions per person.
- Owner, Admin and Staff roles
- Per-calendar visibility controls
- Audit log of changes
- Revoke access instantly